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Shipping Policy

Delivery Time Period: Upto 4 - 5 Working Days

• Free Shipping on all orders over the value of Rs.5,000/-
• We charge Rs.300 on all orders under the value of Rs.5,000/-
• Orders received will be dispatched the next day.
• Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
• Delivery time is between 4 to 5 working days (No delivery on Sundays). However, delivery can take excessive time during busy shopping season, sales event, strikes or natural disasters.
• We will deliver to the home or office address provided by the customer while placing order.
• Order cancellation takes place after three delivery attempts. A confirmation call is made to the customer before order cancelation.

 Contact us at
 Email: thegravitystore2022@gmail.com.
 Call / WhatsApp: 0325-5514433

Return and Exchange Policy

Don’t like what you ordered or got the wrong product? No worries.

Thegravitystore offers easy return & refund policies. Although that is rare to happen, but if any of our products is not according to what our customers ordered, we have smooth and hassle-free return policy. Please thoroughly go through these instructions before placing your order and before initiating an exchange or return.

• We allow up to 7 days for orders to be exchanged or returned.
• Customers must have original invoice with them when initiating return.
• Products purchased from discounts, promotions or from near-expiry lots are not eligible for exchange or return
• We do not entertain returns due to medical conditions such as reactions or allergies caused after using the product. Please be sure to purchase products after consultation with your physician.

Product Conditions:

• The product must be sealed and in its original packing.
• The product must not be opened or used.
• The product must be intact with its barcodes, serial numbers and stamps in place.
• To get the amount refunded, Customer will self-dispatch the parcel.
• The returned parcel for refund remains your responsibility until the goods are received into our warehouse or Office.

 Contact us at
 Email: thegravitystore2022@gmail.com.
 Call / WhatsApp: 0325-5514433